Theses and Dissertations

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Browsing Theses and Dissertations by Subject "Adoption"

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    Factors influencing the adoption and redesign of the ewallet service in Namibia.
    (Namibia University of Science and Technology, 2019-02) Sheya, Maria Namupala
    The use of mobile phones in everyday life has increased dramatically in recent years, making mobile phones a very integral part of our lifestyle. Namibia is amongst 105 countries with more cellular subscriptions than inhabitants. The increased ownership of smart phones and the affordability of mobile data packages offered more ways for banks to make even more services available such as, customer-to-customer direct payment services. Banks have rolled out this service under various names such as eWallet, Blue-Wallet and Easy-Wallet. This means that, consumers no longer have to walk around with a wallet full of cards or cash as their cell phones offer access to their banks, and convenience of banking everywhere. Despite the potential benefits to consumers, especially those without bank accounts, the adoption rate among consumers was limited. The aim of this research was to investigate the factors that are influencing consumer adoption of the eWallet service in Namibia and provide insights on how to redesign the eWallet service for increased adoption. The research methods included a semi structured questionnaire and interviews. The findings of the research indicates that, factors such as effective communication, system availability and reliability, transaction speed, usefulness, cost, system response, security and trust, convenience and accuracy of transaction influencing consumer adoption of eWallet services. A redesign of the eWallet service based on the findings and design heuristics were proposed.
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    A Secure framework for clound-based computing service adoption in the Namibian Government Information sector
    (Namibia University of Science and Technology, 2019-01-31) Nghihalwa, Eunike Ndahambelela
    Cloud computing has taken over most of the organizations IT departments operations and is making headlines across the globe. Despite cloud computing benefits, security issues and challenges remains a priority concern. The Namibian government is prompt to contemplate solutions that are cost effective and deliver efficient and effective information and communication technology services to her people. This paper presents a Secure Cloud Adoption framework (SCAF) for the Namibian government IT departments, a case study for Office of the Prime Minister and Ministry of Urban and Rural Development IT departments. Design Science Research (DSR) strategy was used to develop the SCAF framework. The framework consists of four components namely: organizational factors, technological enablers, environmental factors and users characteristics. The study reveals that SCAF can safe guide the Namibian government IT departments on how to adopt cloud computing with minimum security risks.