An investigation of performance and motivational challenges affecting service delivery in the Ministry of Health and Social Services in Namibia.
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Date
2014
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Abstract
This study investigates the performance and motivational challenges affecting the service
delivery in the Ministry of Health and Social Services (MoHSS) in Namibia. A questionnaire was designed to collect primary data on factor affecting services delivery in the MoHSS. Literature was done on best practices that motivate employees to increase organisational performance. The overall results reveal different factors that affect performance and motivation of employees in the Ministry of Health and Social Services. Identified factors affecting performance and motivation of employees in the MoHSS include Organisational Culture, Leadership Style, Staff Adequacy, Reward System, Mismatch of Qualifications and Positions, Poor Budget Control and Lack of Skills in Contract Management. The research recommends interventions to address the identified factors that affect service delivery in the ministry and suggests that more research should be conducted from the clients
point of view.Furthermore research can be conducted on the operational staff of the Ministry in different regions.
Description
Mini-thesis presented in partial fulfillment of the requirements for the degree of Masters in International Business, in the Harold Pupkewitz School of Business, NUST.
Keywords
Performance management - MoHSS - Namibia, Motivation challenges - MoHSS - Namibia, Service delivery - MoHSS - Namibia, MoHSS - Namibia, Ministry of Health and Social Services - Namibia, Master's theses - Namibia, NUST - Master's theses, 2013