Change management strategies for an effective enterprise resource planning implementation: A case study of Government Institutions Pension Fund

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dc.contributor.authorSitler, Bridgette L.
dc.date.accessioned2014-04-24T07:56:17Z
dc.date.available2014-04-24T07:56:17Z
dc.date.issued2014
dc.descriptionMini-thesis presented in partial fulfillment of the requirements for the degree of Masters in Leadership and Change Management in the Harold Pupkewitz School of Business, NUST.en_US
dc.description.abstractThis study is about information system research. It is an information systems research case study on GIPF ERP Implementation. The management replaced the Accountmate system with Oracle E-Business suite in 2009, as the best Enterprise Resource Planning solution. Research has shown that large IT projects such as ERP sometimes don’t meet expectations. Therefore, the GIPF CEO then commissioned a post- implementation review by Ernst & Young which found in 2012 that the business processes were not aligned to the system. The objectives of this research is to critically assess and understand the change management approach undertaken to implement the ERP at GIPF, to uncover the critical success factors that facilitates the implementation of the ERP system and to trace important mechanisms leading towards how ERP systems can be implemented effectively. A qualitative approach was applied using an interview guide on a purposefully selected sample of 10 core team members that were directly engaged with the ERP implementation. Half the sample was from the SILNAM consulting company. The results were that affirming the Ernst & Young review, there were change management strategies and critical success factors that were not efficiently managed throughout the implementation. It is recommended that proper training on system functionality should be given on similar projects; Proper BPR should be mapped on system business processes; a proper help desk system was needed; top management should support the process; organisational culture should be evaluated for positive change and conduct an organisation readiness assessment before commencement in all instances. Further studies need to be done on ERP to replicate similar case studies, for contribution towards knowledge.en_US
dc.description.sponsorshipSupervisor: Prof. Frank Witt
dc.identifier.urihttp://hdl.handle.net/10628/443
dc.language.isoenen_US
dc.subjectMaster's theses - Namibiaen_US
dc.subjectNUST - Master's theses, 2013en_US
dc.subjectChange management - Strategiesen_US
dc.subjectEnterprise resource planningen_US
dc.subjectBusiness process re-engineeringen_US
dc.subjectCritical success factorsen_US
dc.subjectGovernment Institutions Pension Fund (GIPF) - Namibiaen_US
dc.subjectGIPF - Namibiaen_US
dc.titleChange management strategies for an effective enterprise resource planning implementation: A case study of Government Institutions Pension Funden_US
dc.typeThesisen_US

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