ASSESSING THE STRATEGIC ROLE OF INTERNAL COMMUNICATION AT THE MINISTRY OF HOME AFFAIRS, IMMIGRATION, SAFETY AND SECURITY IN NAMIBIA

No Thumbnail Available

Date

2021-05-04

Journal Title

Journal ISSN

Volume Title

Publisher

Namibia University of Science and Technology

Abstract

Internal communication has long been the lifeblood of successfully and effectively managed organizations, especially when such communication is strategically managed. Though literature has established the benefits of internal communication, especially when it comes to employee engagement, commitment, and improved corporate reputation, research assessing the strategic role of internal communication in government departments is limited. The aim of the study was to assess the strategic role of internal communication at the ministry of Home Affairs, Immigration, Safety and Security in Namibia. To achieve this objective, four secondary objectives were pursued. The first secondary objective focused on examining the challenges faced by the Department of Home Affairs and Immigration in implementing the internal communication strategy. The second objective focused on analysing the impact of internal communication on service delivery, while the third focused on internal communication and employee morale. The last objective examined the alignment between internal communication and the department’s strategy. Data for the study were collected using a structured interview guide. Face-to-face online were conducted with a conveniently selected sample of 25 participants. The methodology that was employed was a qualitative research approach that followed a case study research design. Several challenges affecting the effective implementation of the internal communication strategy were identified. Furthermore, it was noted that participants had mixed views about the role of internal communication and service delivery, as well as its strategic role in the organisation. Based on these findings, the study makes recommendations and suggestions for future research.

Description

This research dissertation was submitted in partial fulfillment of the requirements for the degree of Master of Journalism & Media technology Of the Namibia University of Science and Technology.

Keywords

Internal communication, Strategic role, Ministry of Home affairs

Citation

Kadhikwa, S. I. (2021). Assessing the strategic role of internal communication at The ministry of home affairs, immigration, safety and security In Namibia [Master’s thesis, Namibia University of Science and Technology].