Evaluating reasons for non-payment of key services in Oshakati town, Namibia.
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Date
2014
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Abstract
Local authorities face a general problem of having huge debts. This
suggests that self-generated revenue is no longer sufficient for municipalities to
undertake their service delivery activities. This study addressed three research
questions. What are the possible reasons why some consumers are failing to pay
for services? What are the contributing factors for non-payment of services on
service delivery? What strategies exist to encourage and maintain the payment
for services? The study used a multi-method that combined quantitative and
qualitative data so that there would be depth to the findings. The major findings
of the research were as follows. There is a performance gap between the
expectations of the customers and the service delivery by municipality on
problems pertaining to refuse collection, customer service and attending to
storm water drainage systems. This indicated poor service delivery. The
recommendations included a practical approach is needed to deal with floods
rather than wait for floods to take place and become reactive. Furthermore, there
is a great need to employ chartered accountants to manage financial statements.
Disconnections for revenue collections should be a last resort and should be used
as a tactic. Outsourcing complicated debts should be encouraged. Revenue collection strategies should be set in place to serve as a revenue collection guide.
Description
Mini-thesis presented in partial fulfillment of the requirements for the degree of Masters in Leadership and Change Management in the Harold Pupkewitz School of Business, NUST.
Keywords
Non-payment of key services - Namibia, Debts - Local authorities - Namibia, Local authorities - Namibia, Oshakati town, Namibia - Service debts, Master's theses - Namibia, NUST - Master's theses, 2013