The relationship between talent management, motivation and service orientation of support staff at a higher education institution in Namibia.


The main problem that Institution of Higher Learning is experiencing regarding administrative and support staff, is a workforce that is not motivated to perform optimally and this results in poor service delivery. Organisations are losing talented and skilled personnel to competitors because employees are of the opinion that their abilities and skills are not valued. There are also no practices in place where shortcomings pertaining to skills and competencies are addressed in order for them to do their jobs effectively. The challenge currently facing Namibian higher education institutions is for them to implement talent management practices successfully and put systems in place to attract, train and support the best people for the jobs in the field of education. The importance of talent management to higher education is starting to attract more interest from human resource practitioners who are looking at the implications of high turnover rates and poor fit within current positions.The employees of the Namibian Higher Education Institution have experienced a high level of dissatisfaction as a result of poor talent management practices. This has resulted in poor motivation levels by the employees and low levels of productivity. The purpose of the study is therefore to investigate the relationship between Talent Management, Motivation and Service Orientation at a Higher Education Institution in Namibia.


Mini-thesis presented in partial fulfillment of the requirements for the degree of Masters in Leadership and Change Management in the Harold Pupkewitz School of Business, NUST.


Talent management - Higher education, Employee motivation - Higher education, Service orientation - Higher education, Support staff - Higher education, Higher Education Institutions - Employee management - Namibia, Master's theses - Namibia, NUST - Master's theses, 2013