Consumers’ perception and satisfaction of rail transport service in an urban centre: The Namibian experience
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Date
2022-11-08
Journal Title
Journal ISSN
Volume Title
Publisher
Namibia University of Science and Technology
Abstract
Most transportation service providers have reached crossroads, where it is crucial for them to satisfy consumers by providing them with the best facilities while at the same time providing low cost transportation with
amenities, hence, assessing consumers’ perception of or attitudes towards transportation services is critical for competitive advantage.
Description
Prof Efigenia Semente, Ms Gloria Tshoopara, Mr Jacinto Silva and Dr Maxwell Chufama
Faculty of Commerce, Human Sciences and Education, NUST
Keywords
transportation service, low cost transport, consumer perception, competitive advantage, train services
Citation
Semente, E., Tshoopara, G., Silva, J. & Chufama, M. (2022, November 8-10). Consumers’ rerception and satisfaction of rail transport service in an urban centre: The Namibian experience [Conference session]. 2022 NUST Institutional Research Week, Windhoek, Namibia.