Please use this identifier to cite or link to this item: http://ir.nust.na:8080/jspui/handle/10628/519
Title: Customer support design considerations for an information system. Paper presented at the 1st Namibia Customer Service Awards & Conference, 2014.
Authors: Lazarus, Victoria
Nggada, Shawulu Hunira
Dheedan, Amer
Keywords: Information systems
Customer support - Information systems
Systems design
Safety-critical systems
Namibia Customer Service Awards & Conference, 1st, 2014, Windhoek
Issue Date: 2014
Publisher: NUST
Citation: Lazarus, V., Nggada, S. N., & Dheedan, A. (2014). Customer support design considerations for an information system. Paper presented at the 1st Namibia Customer Service Awards & Conference, 2014.
Abstract: The efficiency of an information system could be traced to its design. Typically, information systems are designed with immense focus on the business logic and direct users of such systems, and not the customers who may be the indirect users of the system. The problem associated with such design is that it is not customer inclusive and this deficiency would over time lead to customer dissatisfaction. In safety-critical systems, the users and customers are both taken into account while designing the system. This practice is less pronounced in the design of information systems. This paper identifies the similarities and dissimilarities between a user and a customer, investigates an approach to designing information systems that supports the needs of customers and finally develops an architectural framework in line with a customer-centred design for an information system.
Description: Namibia Customer Service Awards & Conference (1st: 2014 Nov.: Windhoek)
URI: http://hdl.handle.net/10628/519
Appears in Collections:Computer Sciences

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