Customer support design considerations for an information system. Paper presented at the 1st Namibia Customer Service Awards & Conference, 2014.

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dc.contributor.authorLazarus, Victoria
dc.contributor.authorNggada, Shawulu Hunira
dc.contributor.authorDheedan, Amer
dc.date.accessioned2015-05-05T11:00:14Z
dc.date.available2015-05-05T11:00:14Z
dc.date.issued2014
dc.descriptionNamibia Customer Service Awards & Conference (1st: 2014 Nov.: Windhoek)en_US
dc.description.abstractThe efficiency of an information system could be traced to its design. Typically, information systems are designed with immense focus on the business logic and direct users of such systems, and not the customers who may be the indirect users of the system. The problem associated with such design is that it is not customer inclusive and this deficiency would over time lead to customer dissatisfaction. In safety-critical systems, the users and customers are both taken into account while designing the system. This practice is less pronounced in the design of information systems. This paper identifies the similarities and dissimilarities between a user and a customer, investigates an approach to designing information systems that supports the needs of customers and finally develops an architectural framework in line with a customer-centred design for an information system.en_US
dc.identifier.citationLazarus, V., Nggada, S. N., & Dheedan, A. (2014). Customer support design considerations for an information system. Paper presented at the 1st Namibia Customer Service Awards & Conference, 2014.en_US
dc.identifier.urihttp://hdl.handle.net/10628/519
dc.language.isoenen_US
dc.publisherNUSTen_US
dc.subjectInformation systemsen_US
dc.subjectCustomer support - Information systemsen_US
dc.subjectSystems designen_US
dc.subjectSafety-critical systemsen_US
dc.subjectNamibia Customer Service Awards & Conference, 1st, 2014, Windhoeken_US
dc.titleCustomer support design considerations for an information system. Paper presented at the 1st Namibia Customer Service Awards & Conference, 2014.en_US
dc.typeArticleen_US

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