Abstract:
The title of this study is: Exploring the Impact of Work Ethics on Specific Work
Practices in the Ministry of Home Affairs & Immigration’s Division of Alien Control,
Citizenship and Passports. It’s a mixed research and one of the objectives is to test the correlation between the ministry of Home Affairs and Immigration and the public’s
perception on work ethics. The intention of the research is: To assess the employees’
understanding and perceptions with regard to work ethics. To establish how work ethics
impact on specific workplace practices within government ministries. To identify
appropriate workplace practices that can contribute toward better performance and
service delivery within government ministries. The respondents articulated that
customer service at Home Affairs & Immigration is very poor. The frontline officers are not friendly, very hostile, rude and don’t have time to listen to customers. The researcher observed that the Home Affairs staff are very argumentative towards clients and leave the counters unattended. The major finding was that there is lack of training among Home Affairs staff. The majority of those who have been trained have a problem of applying what they have been taught at government training offices. The researcher also observed that there is too much workload for the staff to cope with the work and there is a need to employ more personnel in order to improve the processes.
The realization of the study is that poor work ethics has a negative impact on the
Ministry of Home Affairs. The researcher unravelled that negative components of
punctuality, honesty, dependability, efficiency, positive work habits, friendliness, job satisfaction, professionalism will all impact negatively on the performance of an organization. The performance ratings by the government on average show that it is good.
