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Online business marketing for SMMEs in low-resource communities: A step by step process for setting up an online interactive environment. Paper presented at the 1st Namibia Customer Service Awards & Conference, 2014.

Jere, Norbert (2014)
Customer support design considerations for an information system. Paper presented at the 1st Namibia Customer Service Awards & Conference, 2014.

Lazarus, Victoria; Nggada, Shawulu Hunira; Dheedan, Amer (NUST, 2014)
Introducing BYOD in an organisation: The risk and customer services viewpoints. Paper presented at the 1st Namibia Customer Service Awards & Conference, 2014.

Mitrovic, Zoran; Veljkovic, Ivan; Whyte, Grafton; Thompson, Kevin (NUST, 2014)
Local and international students' perception on service quality: A case study on a South African University. Paper presented at the 1st Namibia Customer Service Awards & Conference, 2014.

Naidoo, Vannie; Mensah, Samuel (NUST, 2014)
Implementation of major organisational change process in NamPower for improved customer service. Paper presented at the 1st Namibia Customer Service Awards & Conference, 2014

Mulele, Mable Mwangala; Mensah, Samuel (NUST, 2014)
Enforcing ethical practices in the public procurement process in Namibia: Impact on socio-economic objectives. Paper presented at the 1st Namibia Customer Service Awards & Conference, 2014.

Hamutenya, Fransiska; Mensah, Samuel (NUST, 2014)
The impact of the logistics gap on customer service in southern Africa: Evidence from Namibia and the Republic of South Africa. Paper presented at the 1st Namibia Customer Service Awards & Conference, 2014.

Fransman, L.; Heyns, G. J.; Luke, R.; Savage, Christopher J. (NUST, 2014)
Customer service in the Namibian logistics industry: Benchmarking for the future. Paper presented at the 1st Namibia Customer Service Awards & Conference, 2014.

Fransman, L.; Salomo, E. N.; Savage, Christopher J. (NUST, 2014)
Local and international students' perception on service quality: A case study on a South African university. Paper presented at the First Namibia Customer Service Awards & Conference, Windhoek, Namibia.

Naidoo, Vannie; Mensah, Samuel N. A. (NUST, 2014)
Public transport in Namibia: What is the customer satisfaction experience? Paper presented at the 1st Namibia Customer Service Awards & Conference, 2014.

Madejski, Eugene; Simbi, Yasmin; Shangheta, Bibi (NUST, 2014)

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- Namibia Customer Service Awards & Conference, 1st, 2014, Windhoek (10)
- Service quality - Higher education (2)
- Student perception - Service quality (2)
- University of Kwa-Zulu Natal, South Africa - Service quality (2)
- Benchmarking - Logistics industry (1)
- Best practices - Namibia (1)
- Bring Your Own Device (1)
- Business marketing - Software (1)
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- Change - Organisations (1)
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- 2014 (10)
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