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Issue DateTitleAuthor(s)
2014Local and international students' perception on service quality: A case study on a South African University. Paper presented at the 1st Namibia Customer Service Awards & Conference, 2014.Naidoo, Vannie; Mensah, Samuel
2014Implementation of major organisational change process in NamPower for improved customer service. Paper presented at the 1st Namibia Customer Service Awards & Conference, 2014Mulele, Mable Mwangala; Mensah, Samuel
2014Enforcing ethical practices in the public procurement process in Namibia: Impact on socio-economic objectives. Paper presented at the 1st Namibia Customer Service Awards & Conference, 2014.Hamutenya, Fransiska; Mensah, Samuel

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