An exploration into the pragmatic competence of the TVET workforce at the National Youth Service

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dc.contributor.authorShilemba, Elias Opena
dc.date.accessioned2025-04-08T13:59:49Z
dc.date.available2025-04-08T13:59:49Z
dc.date.issued2024-10-31
dc.descriptionTHESIS SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE MASTER OF ENGLISH AND APPLIED LINGUISTICS AT THE NAMIBIA UNIVERSITY OF SCIENCE AND TECHNOLOGY (NUST) SUPERVISOR: PROF. HAILELEUL ZELEKE WOLDEMARIAM CO-SUPERVISOR: DR JULIA INDONGO
dc.description.abstractThis thesis explored the pragmatic competence of the Technical and Vocational Education and Training (TVET) workforce at the National Youth Service (NYS) by emphasising the problems of the lack successful communication in a multicultural and multilingual workforce. The study addressed the issue of communication discrepancies, a lack of clarity in instructions, and insufficient feedback mechanisms, which impede workforce performance and reduce organisational efficiency. The study is significant because it emphasised the need for enhanced communication tactics to increase productivity and cooperation in the workplace, hence contributing to the efficiency of NYS training programmes. This is a qualitative study and a semi-structured interview guide. A Pragmatic Competence Discourse Completion Tests were used to collect data, with three primary objectives: analysing pragmatic competence, investigating politeness principles, and measuring the consequences of pragmatic failure. The findings indicate modest levels of pragmatic competence, with politeness methods being helpful in conflict resolution and collaboration. However, the workforce faces considerable hurdles due to communication breakdowns and pragmatic failures, which cause operational disruptions and reduced team cohesion. The findings further reveal that the TVET workforce at the NYS has moderate pragmatic competence, with politeness strategies enhancing collaboration and reducing conflict. However, challenges like unclear instructions and delayed feedback lead to inefficiencies and lowered team cohesion. The study concluded that structured communication and regular feedback are essential to enhance productivity, morale, and teamwork at NYS.
dc.identifier.citationShilemba, E. O. (2024). An exploration into the pragmatic competence of the TVET workforce at the National Youth Service (Master's thesis, Namibia University of Science and Technology].
dc.identifier.urihttp://hdl.handle.net/10628/1054
dc.language.isoen
dc.publisherNamibia University of Science and Technology
dc.subjectcommunication barriers
dc.subjectpoliteness strategies
dc.subjectfeedback mechanisms
dc.subjectTVET workforce
dc.subjectNational Youth Service (NYS)
dc.subjectoperational efficiency
dc.subjectPragmatic competence
dc.subjectNamibia
dc.titleAn exploration into the pragmatic competence of the TVET workforce at the National Youth Service
dc.typeThesis

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