Factors affecting user experience with security features: A case study of an academic institution in Namibia
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Date
2013
Journal Title
Journal ISSN
Volume Title
Publisher
IEEE
Abstract
The widespread use of personal computers and other devices
based on Information and Comm
unication Technology (ICT) for
networking and communication vi
a the Internet exposes the end
users to cybercriminals. Security systems and security features
that interact with users via alerts, dialogue boxes and action
buttons (such as update notices and other warnings) are
embedded in operating systems and application programs in
order to protect electronic in
formation. Human behaviour and
attitudes towards security features determine the user experience
during the implementation of Information Security. Cyber
criminals are primarily targeting the human aspect of security,
since end users are easier to manipulate. In order to effectively
secure information, the fields of Usable security and User
experience should be integrated in the design and use of security
features. This paper presents the findings of an online survey
carried out to investigate attit
udes towards, behaviour with and
experience of embedded security features among members of
staff in a tertiary education institution. User experience was
measured by enumerating general security awareness, policy
awareness and implementation, as
well as user behaviour and
emotions associated with security interaction. This paper reports
on the findings of this survey. The researchers envisage that the
findings can lead to the practical development and
implementation of a framework for secure user experience
.
Description
Keywords
user behaviour, security feature, user experience, application programs
Citation
Shava, F. B., & Van Greunen, D. (2013). Factors affecting user experience with security features: A case study of an academic institution in Namibia. Information Security for South Africa, 1 - 8.