Customer service in the Namibian logistics industry: Benchmarking for the future. Paper presented at the 1st Namibia Customer Service Awards & Conference, 2014.

Simple item page
dc.contributor.authorFransman, L.
dc.contributor.authorSalomo, E. N.
dc.contributor.authorSavage, Christopher J.
dc.date.accessioned2015-06-18T07:21:35Z
dc.date.available2015-06-18T07:21:35Z
dc.date.issued2014
dc.descriptionNamibia Customer Service Awards & Conference (1st: 2014 Nov.: Windhoek)en_US
dc.description.abstractAn efficient and effective logistics industry is essential if Namibia to achieve the objectives of its “Vision 2030” and “NDP_4” plans to stimulate growth through trade. Logistics can support trade, but only if it achieves the appropriate service levels. Namibia plans to develop a thriving port-centric logistics cluster, however for this to succeed it is vital that Namibia’s logistics industry delivers levels of customer service that match those required by international shippers and does so at a competitive price. This research used an exploratory approach through questionnaires and telephone interviews to gain a better understanding of those levels of service. The findings produced a preliminary view of the service levels offered by the logistics industry in Namibia. The results showed the service aspects that are of greatest importance to Namibian logistics users and indicated how well the industry is fulfilling them.en_US
dc.identifier.citationFransman, L., Salomo, E. N., & Savage, C. J. (2014). Customer service in the Namibian logistics industry: Benchmarking for the future. Paper presented at the 1st Namibia Customer Service Awards & Conference, 2014.en_US
dc.identifier.urihttp://hdl.handle.net/10628/525
dc.language.isoenen_US
dc.publisherNUSTen_US
dc.subjectLogistics - Namibiaen_US
dc.subjectCustomer service - Logistics industry - Namibiaen_US
dc.subjectBenchmarking - Logistics industryen_US
dc.subjectNamibia Customer Service Awards & Conference, 1st, 2014, Windhoeken_US
dc.titleCustomer service in the Namibian logistics industry: Benchmarking for the future. Paper presented at the 1st Namibia Customer Service Awards & Conference, 2014.en_US
dc.typeArticleen_US

Files

Original bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
Fransman, 2014. Customer service in the Namibian logistics industry.pdf
Size:
322.03 KB
Format:
Adobe Portable Document Format
Description:
Download
License bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
1.71 KB
Format:
Item-specific license agreed upon to submission
Description:
Download

Collections

Logistics & Supply Chain Management