Reinventing service delivery in Namibia.

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NUST & Tshwane University of Technology, South Africa.


The main purpose of any public service globally, is to promote the general welfare of the citizens of that specific country. The assumption can therefore be made that in order to promote the welfare of the citizens; the public sector should be managed effectively, efficiently and economically. Therefore, if the public sector did not perform according to these principles, the public sector should reform itself to meet the needs and expectations of its citizens. Over the last few years we have seen significant changes taking place in public administration and management in transitional countries. The main factors leading to public sector reform can be traced back to the following criteria, namely, the redefinition of the role of the state within society and the emphasis of governments to adhere to the principles of good governance through increased transparency , openness, accountability and increasing citizen participation and the rooting out of corruption. The purpose of this article is to briefly explain what measures the Namibian government has undertaken to improve service delivery.


International Conference on Entrepreneurship and Innovation (5th : 2007 Oct. 24-25 : NUST)


Entrepreneurship Conference, 2007, Windhoek, Service delivery - Namibia, Conferences and workshops


Keyter, C. (2007). Reinventing service delivery in Namibia. In K. Boamah and J. P. Grundling (Eds.). Proceedings of the 5th International conference on entrepreneurship and innovation. October 24-25, 2007, Windhoek Namibia.