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Issue Date	Title	Author(s)
2014	Local and international students' perception on service quality: A case study on a South African University. Paper presented at the 1st Namibia Customer Service Awards & Conference, 2014.	Naidoo, Vannie; Mensah, Samuel
2014	Implementation of major organisational change process in NamPower for improved customer service. Paper presented at the 1st Namibia Customer Service Awards & Conference, 2014	Mulele, Mable Mwangala; Mensah, Samuel
2014	Enforcing ethical practices in the public procurement process in Namibia: Impact on socio-economic objectives. Paper presented at the 1st Namibia Customer Service Awards & Conference, 2014.	Hamutenya, Fransiska; Mensah, Samuel
2014	Introducing BYOD in an organisation: The risk and customer services viewpoints. Paper presented at the 1st Namibia Customer Service Awards & Conference, 2014.	Mitrovic, Zoran; Veljkovic, Ivan; Whyte, Grafton; Thompson, Kevin
2014	The impact of the logistics gap on customer service in southern Africa: Evidence from Namibia and the Republic of South Africa. Paper presented at the 1st Namibia Customer Service Awards & Conference, 2014.	Fransman, L.; Heyns, G. J.; Luke, R.; Savage, Christopher J.
2014	Customer service in the Namibian logistics industry: Benchmarking for the future. Paper presented at the 1st Namibia Customer Service Awards & Conference, 2014.	Fransman, L.; Salomo, E. N.; Savage, Christopher J.
2014	Local and international students' perception on service quality: A case study on a South African university. Paper presented at the First Namibia Customer Service Awards & Conference, Windhoek, Namibia.	Naidoo, Vannie; Mensah, Samuel N. A.
2014	Public transport in Namibia: What is the customer satisfaction experience? Paper presented at the 1st Namibia Customer Service Awards & Conference, 2014.	Madejski, Eugene; Simbi, Yasmin; Shangheta, Bibi