An investigation of performance and motivational challenges affecting service delivery in the Ministry of Health and Social Services in Namibia.
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This study investigates the performance and motivational challenges affecting the service delivery in the Ministry of Health and Social Services (MoHSS) in Namibia. A questionnaire was designed to collect primary data on factor affecting services delivery in the MoHSS. Literature was done on best practices that motivate employees to increase organisational performance. The overall results reveal different factors that affect performance and motivation of employees in the Ministry of Health and Social Services. Identified factors affecting performance and motivation of employees in the MoHSS include Organisational Culture, Leadership Style, Staff Adequacy, Reward System, Mismatch of Qualifications and Positions, Poor Budget Control and Lack of Skills in Contract Management. The research recommends interventions to address the identified factors that affect service delivery in the ministry and suggests that more research should be conducted from the clients point of view.Furthermore research can be conducted on the operational staff of the Ministry in different regions.
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