The effects of equity and motivation on the work performance of support staff at NIP Ltd.
Nsinano, Aino-Sylvia Ruhupwa
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The objectives of this research were to establish the link between perception of equity and work performance of the non-technical support staff of the NIP as well as to determine whether there is a link between work performance and motivation of the NIP non-technical support staff. Since the determination of fairness is based on individual feelings and perception data was collected through survey questionnaires and interviews to gain an in-depth understanding of issues which influence an individuals’ determination of fairness of equity. The study utilized a quantitative approach based on an interpretive theory, where data collected was analysed and communicated through correlations and interpreted to depict the norm or average of the group’s performance. The quantitative method was relevant for this study as the study aimed to establish the relationship between Equity of Treatment and Motivation as independent variables against Work Performance as the dependent variable. The study found a very strong correlation between equity of treatment and levels of work performance, as well as between the motivation and work performance. The study further found a direct link between the two independent variables, equity of treatment and motivation. It could thus be concluded that low levels of work performance can be attributed to feelings of lack of equitable treatment which resulted into feelings of dissatisfaction and de-motivation.