ASSESSING THE STRATEGIC ROLE OF INTERNAL COMMUNICATION AT THE MINISTRY OF HOME AFFAIRS, IMMIGRATION, SAFETY AND SECURITY IN NAMIBIA
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Date
2023-05-04
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Namibia University of Science and Technology
Abstract
Internal communication has long been the lifeblood of successfully and effectively managed organizations, especially when such communication is strategically managed. Though literature has established the benefits of internal communication, especially when it comes to employee engagement, commitment, and improved corporate reputation, research assessing the strategic role of internal communication in government departments is limited. The aim of the study was to assess the strategic role of internal communication at the Ministry of Home Affairs, Immigration, Safety and Security in Namibia. To achieve this objective, four secondary objectives were pursued. The first secondary objective focused on examining the challenges faced by the Department of Home Affairs and Immigration in implementing the internal communication strategy. The second objective focused on analyzing the impact of internal communication on service delivery, while the third focused on internal communication and employee morale. The last objective examined the alignment between internal communication and the department’s strategy.
Data for the study were collected using a structured interview guide. Face-to-face online were conducted with a conveniently selected sample of 25 participants. The methodology that was employed was a qualitative research approach that followed a case study research design. Several challenges affecting the effective implementation of the internal communication strategy were identified. Furthermore, it was noted that participants had mixed views about the role of internal communication and service delivery, as well as its strategic role in the organization. Based on these findings, the study makes recommendations and suggestions for future research.
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Kadhikwa, S. I. (2021). Assessing the strategic role of internal communication at The ministry of home affairs, immigration, safety and security In Namibia [Master’s thesis, Namibia University of Science and Technology].