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Determining requirements within an indigenous knowledge system of African rural communities.
Eliciting and analyzing requirements within knowledge systems, which fundamentally differ so far from technology supported systems represent particular challenges. African rural communities’ life is deeply rooted in an ...
Customer support design considerations for an information system. Paper presented at the 1st Namibia Customer Service Awards & Conference, 2014.
(Polytechnic of Namibia, 2014)
The efficiency of an information system could be traced to its design. Typically, information systems are designed with immense focus on the business logic and direct users of such systems, and not the customers who may ...